background
Directed Logo

Unable to resolve your issue online? Our Consumer, Dealer, and Technical Services teams are here to assist you via phone or email.

Directed has thousands of Authorized Dealers throughout North America ready assist you with your vehicle. Locate a Dealer

Global Headquarters

One Viper Way
Vista, California 92081

Consumer Email: customerfeedback@directed.com
Dealer Email: customerserviceadministration@directed.com

Phone: (800) 876-0800

Canada Office

2750 Alphonse Gariepy
Lachine, Quebec H8T 3M2

Consumer and Dealer Email: customers@directed.ca

Phone: (800) 361-7271

Technical Support for Authorized Dealers and Installers

Calling from the United States:

Phone: (800) 753-0800
Hours: Mon-Fri 8AM-9PM EST, Sat 8:30AM - 6:30PM EST, closed Sun

* Have your zip code and model number ready.

Calling from Canada or regarding AstroStart and Autostart:

Phone: (800) 361-7271
Hours: Mon-Fri 8AM-9PM EST, Sat 8:30AM - 6:30PM EST, closed Sun

* Have your zip code and model number ready.

Customer Service for Consumers

For warranty and customer support, please visit the authorized dealer from whom you purchased your product. You can also visit our online support website at support.directed.com.

Media Inquiries

For media inquiries, press invitations and public relations, please email pr@directed.com.

background

Where to Buy

Directed products are available at specialty retailers, regional and national electronics chains, and mass merchants.

Locate a Dealer

Become a Dealer

Directed Dealers have an all-access pass to the best brands and Directed’s award-winning online and phone tech support.

Become a Dealer

Feedback and Questions

Directed values your opinion. Provide us some feedback and let us know how we're doing, or ask us a question.

Connect with Us

Customize a security or remote start system that is perfect for your car.