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Directed's Award Winning Technical Support
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Directed Electronics Technical Support department provides installers and technicians at authorized Directed
retailers with the training, tools and data they need to professionally install Directed's industry-leading
consumer branded vehicle security and remote start systems, as well as mobile audio and video products, into
consumers' vehicles.
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Technical Support Hours
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US: Monday-Friday 5AM to 6PM, Saturday-Sunday 7AM to 3:30PM PST
Canada: Monday-Friday, 8AM to 8PM EST
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Are You An Authorized Dealer?
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US Dealers: Please call 1-800-753-0800 and have your postal code and model number ready.
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Canadian Dealers: Please call 1-800-361-7271 or email support@directed.ca.
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Do You Need Assistance With A DIY Product?
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The Technical Support department also has a dedicated staff of DIY (Do-It-Yourself) specialists who support consumers
who have purchased DIY systems. If you have purchased a DIY system and require technical assistance please call
1-800-477-1382 or for helpful tips and vehicle wiring information, visit the DIY website at www.designtech-intl.com.
Please be sure to have your crash code and model number ready.
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Do You Want Your DIY Product Professionally Installed?
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If so, please access the retailer locator to find a local authorized retailer who can provide installation for your system.
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Do You Own A Non-DIY Product And Need Assistance?
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Need hands-on assistance or need to know more about the product you purchased? Please contact your installing
retailer or use the retailer locator to find a local authorized Directed Electronics retailer who can provide
service for your system. If you need a new transmitter, please check www.directedstore.com.
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