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For Consumers

Please See Your Authorized Directed Dealer First!

For warranty and customer support, it's advised to first visit the authorized dealer from whom you purchased your product. They can provide comprehensive, in-person support specific to your vehicle and situation.

  • Directechs Home Page
    A Comprehensive Consumer Support Site

    Find solutions to many common Directed product questions, as well as resources to assist you in the use of our products.

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    Product Learning Center

    Includes product guides, tips and tricks, alerts, and popular articles to assist you with your Directed product.

  • DirectWire Vehicle Wiring Database
    Remote Programming Assistance

    Learn how to take full advantage of the features of your remote using our quick reference guides, articles, and videos.

Support.Directed.com

Directed consumers will discover that support.directed.com is a destination to find answers to the questions asked most often about our products. Technical tips, important product notifications, FAQ's and product training materials are available to Directed consumers 24/7, 365 days a year.


Directed is proud to support its consumers with one of the most comprehensive and consumer-friendly online support web portals.

Launch Support.Directed.com

Support.Directed.com Features

Warranty Processing

Submit a warranty return request online and immediately receive an RMA number to help process and track your return.

Learning Center

Includes product guides, tips and tricks, alerts, and popular articles to assist you with your Directed product.

FAQ's

Answers to the most commonly asked Directed product questions are available, saving you a support phone call.

Remote Setup Guides

Learn how to take full advantage of the features of your remote using our quick reference guides, articles, and videos.

Need assistance locating a dealer?

Our store locator will help you find an Authorized Directed Dealer in your area.

Locate a Dealer

Customize a security or remote start system that is perfect for your car.